FAQs

We want to make your ordering experience as simple as possible and below are a selection of frequently asked questions designed to help the process run as smoothly for you as we can. If however, your query isn’t listed below, please do not hesitate to get in touch & we will do all we can to guide you through.

• How long will my order take?
  • Please allow up to 12 weeks for delivery of your order. We will return your finished piece via Royal Mail Special Delivery.
• How will I be sure that I receive back my loved ones remains within the memorial?
  • We operate under stringent guidelines to ensure that there is no cross-contamination of remains. At all times during the manufacturing process your order is overseen by our senior staff. Only one item is produced at any one time and you are very welcome to be present whilst your memorial glass is being made by appointment.
• Can I have something different to what you have in your brochure?
  • We are happy to discuss and price up any item that you request.
• Can I have my item engraved?
  • Yes, please fill in the words on the order form.
• What happens if I break the item?
  • We advise that you retain a small portion of the remains if at all possible to avoid the heartbreak of such an eventuality. Adding your memorial glass to your household insurance should cover the cost of re-making your item.
• I would like a ring but don’t know my finger size. What should I do?
  • We will send you a ring sizer with your order pack. We recommend that you try the ring sizer in the morning, lunchtime & again in the evening as your fingers do swell slightly in the mornings. The required size will be indicated by the arrow on the sizer.