Terms and Conditions

The use of this website means that you are agreeing to accept the terms and conditions of use. These terms and conditions can be printed out by selecting print from the file menu of your browser. "We" and "us" means Eternity Crystal LLP "You" means the person using the website The "website" means www.EternityCrystal.com, www.eternitycrystal.co.uk and www.winnieglass.co.uk Under no circumstances shall Eternity Crystal LLP be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. All of the designs displayed on our websites are the company's intellectual property and are automatically protected under design right. This means that the use of these designs for any purpose without our written permission would be an infringement of UK Patent Law. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company. The images on the site are for informational purposes only and are automatically protected under UK copyright law. Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages. You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable. The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.

Pricing

Very occasionally information displayed on our site may be incorrect due to system errors. We will of course make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices. Our prices may be subject to change without notice.

Shipping

Shipments dispatched remain our responsibility until received by the recipient. Eternity Crystal LLP is not responsible for items where delivery has been attempted but no signature was obtained by the delivery company.

Returns Policy

Due to the nature of the products that we sell we are unable to offer a full returns policy. However if you for any reason unsatisfied with your order we can undertake to remake it as long as we are notified within 3o days of its receipt. The original item must be returned to us at the customer's expense. For all enquiries regarding this policy please contact us at: info@eternitycrystal.com

Website

Every attempt has been made to ensure that the products displayed on our websites are as accurate as possible, however some products may appear larger or smaller than their real size and since every computer monitor is different, variations in colour may occur. The products displayed on are all handmade and consequently variations in the exact appearance of them will inevitably occur.

We reserve the right to change these Terms and Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website. These Terms and Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us. If any part of these Terms and Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

If you have any questions regarding our terms and conditions please contact us onS: +44 (0)1458 210830 or email: info@eternitycrystal.com